Why am I experiencing an error while trying to place my order or complete the transaction?
There may be several reasons for this. If you have encountered an error while purchasing, such as "Transaction declined, gateway rejected,” please try the following steps:
Try using different web browser to place your order.
Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records.
If you have moved within the last 5 years, it is possible it is not recognizing your new address.
Please verify with your bank or credit union if they support AVS.
If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted.
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.
Try using different web browser to place your order.
Make sure that the billing address is correct and any unit numbers are listed exactly how it was inputted in your banking records.
If you have moved within the last 5 years, it is possible it is not recognizing your new address.
Please verify with your bank or credit union if they support AVS.
If you are purchasing internationally, please verify with your bank or credit union if international purchases are permitted.
We have found that these solutions solve a majority of our purchasing issues. If the issue is unable to be resolved, we recommend using the PayPal method of payment as it should not experience these issues.